Shipping & Delivery Policy

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Shipping & Delivery Policy – Makhana India

Effective Date: [Insert Date]

At Makhana India (Healthy Bites, Happy Life), we aim to deliver your favorite makhana and dry fruits to your doorstep quickly and safely. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders placed through makhanaindia.com.

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1. Shipping Coverage

• We currently deliver across India through trusted courier and logistics partners.

• Delivery to certain remote or non-serviceable areas may not be possible; in such cases, our team will inform you and process a refund if required.

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2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

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3. Delivery Timeframe

• Metro Cities: 3–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Areas: 7–10 business days

Note: Delivery times are estimates and may vary due to factors like courier delays, public holidays, strikes, or unforeseen circumstances.

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4. Shipping Charges

• Free Shipping for orders above ₹499.

• For orders below ₹499, a flat shipping fee of ₹49 will be charged.

• Shipping charges, if applicable, will be shown at checkout before payment.

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5. Order Tracking

• Once your order is dispatched, you will receive a tracking ID via email/SMS to track your shipment.

• You can also track your order through the courier partner’s website.

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6. Delivery Attempts

• Our courier partners will attempt delivery up to 3 times.

• If delivery is unsuccessful, the order may be returned to us, and re-delivery will be subject to additional shipping charges.

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7. Damaged or Wrong Products

• If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and clear photos.

• We will arrange for a replacement or refund as per our Return & Refund Policy.

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8. Cash on Delivery (COD)

• COD is available for select pin codes and is subject to a small handling fee.

• Please keep the exact amount ready at the time of delivery.

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9. Contact for Shipping Queries

Makhana India – Healthy Bites, Happy Life.
Contact Person: Mr. Barun Kumar
📞 Mobile: 8826564286
📞 Alternate: 8882517712
📧 Email: barunkumar9@gmail.com
🌐 Website: makhanaindia.com
🏢 Address: Office Number 770, 7th Floor, Gaur City Mall, Greater Noida, Uttar Pradesh, India