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Earthberry Traders Rerturn Policy
Earthberry Traders – Return & Refund Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Earthberry Traders, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to make the return process as smooth as possible.
1. Eligibility for Returns
You may request a return if:
The product is unused, undamaged, and in its original packaging.
The return request is raised within 7 days of delivery.
A valid order ID or proof of purchase is provided.
⚠️ Non-returnable items include:
Perishable or consumable goods (e.g., food items).
Personal care & hygiene products.
Customized or personalized items.
Items marked “Final Sale” or “Non-returnable.”
2. Return Process
Contact our support team at [Insert Email/Phone] within 7 days of receiving the product.
Provide your order details and reason for return.
Our team will guide you with return instructions and pickup/ship-back details.
Ensure the product is packed securely to avoid damage in transit.
👉 Note: Return shipping charges may apply unless the return is due to a defective or wrong item sent by us.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
Shipping charges (if applicable) are non-refundable unless the error was on our part.
4. Exchange Policy
Exchanges are possible only for defective, damaged, or size-related issues (where applicable).
If the requested replacement product is unavailable, we will issue a refund instead.
5. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect product:
Notify us within 48 hours of delivery.
Share clear photos/videos of the item and packaging.
We will arrange a replacement or full refund at no extra cost.
6. Contact Us
For any questions regarding returns or refunds, please contact us:
📧 Email: [Insert Email Address]
📞 Phone: [Insert Contact Number]
🏢 Address: [Insert Business Address]
✨ Earthberry Promise: We are committed to providing high-quality products and a worry-free shopping experience. Your trust means everything to us.